Terms of Service

Eligibility Requirements

• Must be 18 years of age or older
• Must provide valid South African identification
• Must have a valid delivery address within our service area
• Must comply with all applicable laws and regulations
• Must not be prohibited from purchasing medical cannabis under any applicable law

Medical Cannabis Authorization

While some of our products may be available without a prescription, certain medical cannabis products require valid medical authorization. You are responsible for ensuring you have the necessary authorization for any products you purchase.

Product Availability

• Product availability is subject to stock levels and regulatory requirements
• We reserve the right to limit quantities or refuse orders
• Product descriptions and images are for reference only
• Actual products may vary from website descriptions

Medical Cannabis Products

Our medical cannabis products are sourced from licensed producers and are intended for medicinal use only. These products are not intended to diagnose, treat, cure, or prevent any disease. Consult with a healthcare professional before use.

Quality and Safety

All products undergo quality testing and are stored in compliance with regulatory requirements. However, we cannot guarantee that products will meet your specific needs or expectations.

Order Process

1. Browse and select products from our catalog
2. Add items to your cart and proceed to checkout
3. Provide accurate delivery information
4. Complete payment through our secure payment gateway
5. Receive order confirmation and tracking information

Payment Terms

• Payment is required before order processing begins
• We accept major credit cards, EFT, and other approved payment methods
• All prices include applicable taxes and fees
• Payment processing is handled by secure third-party providers
• Failed payments may result in order cancellation

Pricing and Taxes

All prices are displayed in South African Rand (ZAR) and include applicable taxes and fees. We reserve the right to modify prices at any time, though existing orders will be honored at the price paid.

Refunds and Returns

Delivery Areas

We currently deliver to select areas within South Africa. Delivery availability is determined by your location and may change without notice. We reserve the right to refuse delivery to areas outside our service zone.

Delivery Process

• Orders are typically delivered within 30-45 minutes during business hours
• Delivery times may vary based on location and order volume
• Valid ID verification is required upon delivery
• Someone 18+ must be present to receive the order
• Delivery fees are calculated based on distance and order value

Delivery Fees

Failed Deliveries

If delivery fails due to incorrect address, no one available to receive the order, or refusal to provide ID verification, additional delivery fees may apply for re-delivery attempts. Orders may be cancelled after multiple failed delivery attempts.

Prohibited Activities

You agree not to engage in any of the following activities:

• Providing false or misleading information
• Attempting to circumvent age verification or other security measures
• Sharing your account credentials with others
• Using our Service for any unlawful purpose
• Interfering with the proper functioning of our Service
• Attempting to gain unauthorized access to our systems
• Reselling products purchased through our Service
• Violating any applicable laws or regulations

Compliance with Laws

You are responsible for ensuring your use of our Service complies with all applicable local, provincial, and national laws. This includes but is not limited to medical cannabis regulations, age restrictions, and delivery restrictions in your area.

Service Availability

We strive to provide reliable service, but we cannot guarantee uninterrupted access to our Service. We reserve the right to modify, suspend, or discontinue any part of our Service at any time without notice.

Medical Disclaimer

Limitation of Liability

To the maximum extent permitted by law, 1UP Health & Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Service or products.