Frequently Asked Questions
Find answers to common questions about 1UP, our products, delivery, and more.
What is 1UP Health & Wellness and how does it work?
General
Is it legal to order cannabis online in South Africa?
General
Do I need a medical marijuana card to order?
General
Where are your dispensary locations in South Africa?
General
How do I get started with Synergy Wellness patient onboarding?
General
How does delivery work in South Africa?
Delivery
What are the delivery fees?
Delivery
Can I track my delivery?
Delivery
What if I'm not home when delivery arrives?
Delivery
What payment methods do you accept?
Payment
Is my payment information secure?
Payment
Can I cancel or modify my order?
Payment
How do I know the products are high quality?
Products
Do you have a return policy?
Products
How do I choose the right product for me?
Products
Do I need to create an account to order?
Account
What is the 1UP Health & Wellness membership program?
Account
How do I update my account information?
Account
What age do I need to be to order?
Verification
What ID and documentation do I need to provide?
Verification
The website isn't working properly. What should I do?
Technical
Can I use the app on my phone?
Technical
Do you deliver to all provinces in South Africa?
General
What are the cannabis laws in South Africa?
General
Do you offer bulk discounts for larger orders?
Products
Why do I need a medical marijuana card from Synergy Wellness?
General
How long does the Synergy Wellness onboarding process take?
General
Still have questions?
Our support team is here to help you 24/7. Get in touch with us for personalized assistance.